SHIPPING & RETURNS
Shipping Policy
We understand that when you make an order, you want your gear as quickly as possible and we will do our best to make that happen! Most of the items we sell will ship quickly and be at your door fast.
Items will have an availability status shown once a size/colour is selected on the product page; this availability status will also be shown on the shopping cart page and in your order confirmation email. Most products will be marked "In Stock - Ships Within 24 Hours". These products will ship the same or next business day. The earlier in the day the order is placed, the better the chance it will ship that day.
Most orders will be shipped by Wells Fargo within Kenya and using the East African Bus routes for orders outside of Kenya, within East & Central Africa.
Business days are Monday-Saturday; Holidays and Sunday are not included in shipping days. Shipping timelines are estimates and are not guaranteed. For a more specific delivery ETA based on the exact item(s) you want to purchase, please call us on +254736969696 / +254729806922 or message us via Chat before placing an order.
Order Cancellation/Modification
If you change your mind, act quickly! We turn around and process orders extremely quickly.
Orders can be modified or cancelled only while their status is labelled "Order Received." Once an order has a status of "Order Processed," it cannot be cancelled or modified, as the order has been processed by our warehouse and is in the queue to be shipped out.
Returns Policy
Should you encounter any problems with your order you can get in touch with us through any of the means on our contact page, your enquiries and problems will be sorted out by our experienced staff as soon as possible.
The returned goods must be in a resalable state and any goods or accessories that accompany the returned product must also come back to us. The goods should also be returned with their original box, packing and accessories.
Exchange Policy
Need to make an exchange? After you process your return, simply place a new order for the exchanged merchandise. That means you'll claim the inventory and get your new gear fast!
You are still responsible for return shipping costs on your original order back to us.
Used or Damaged Merchandise
Any merchandise which has been "taken out for a ride" is considered used and cannot be returned. We encourage you to walk on your carpet in your boots and to try your motorcycle helmets on indoors before heading out on the bike.
Any merchandise or parts which shows signs of use (wear, bugs, dirt, smell, pet hair, scuffing, mounting, etc) or otherwise is in a condition other than it was received cannot be returned.
Apparel and Helmets
Apparel items must be packed in their original garment bag (or equivalent plastic bag protection) and include all original tags. The plastic bag protects the item from the cardboard. Items packaged without this protection most likely will arrive scuffed and will be returned to the customer.
Helmets must be shipped back as they were received in their original helmet bag, box and include all original paperwork and accessories.
"We Try Harder" we care about our customers and are always striving to improve our service. If you have any advice as to how we can improve our service or have a problem with any service you have received, please tell us about it.