1. General

 

The following terms and conditions apply to all orders placed by you, the customer, on the website RAD254 which is owned by the company: BIKE TYRES KENYA LTD

 

By placing an order, you agree to be bound by the Terms and Conditions set out herein. Please make sure you have read and understood them before placing your order.

 

Only natural persons 18 years or older, who are not under guardianship, and are not acting in a capacity of a company (excluding mail forwarding companies) can place an order.

 

We reserve the right to amend these Terms and Conditions from time to time without prior notice to you. The version of the Terms that will apply to your order will be those on site at the time you place your order.
 

In the event any section or portion of a section of these Terms of Sale are deemed unlawful or unenforceable, that section or portion of a section shall be stricken from the Terms of Sale, and the remaining terms shall continue in full force and effect.

RAD254 shall not be responsible for damages or delays resulting from ‘force majeure’, and from other actions, both governmental and otherwise, including but not limited to war, riot, seizure, and embargo.

 

2. Products

 

The inclusion of any products or services on RAD254 at a particular time does not imply or warrant that these products or services will be available at any time. We reserve the right to discontinue any product at any time.

We make all reasonable efforts to accurately display the attributes of our products, including composition and colours. The colour you see on RAD254 will depend on your computer system, and we cannot guarantee that your computer will accurately display such colours.

 

Prices and delivery charges

2a) Prices

The prices displayed include the statutory value added tax but do not include a delivery charge.

Prices and promotions listed on RAD254 and are subject to change without notice.
 

2b) Delivery charges

All orders may be subject to a delivery charge. The delivery charge will be added in the checkout.

There is always a delivery charge for bulky or heavy items.

If we are unable to deliver your order in full and have to make more than one delivery, there will not be an additional charge for any subsequent deliveries.

2c) Lowest Price Guarantee

We strive to maintain the lowest prices. If you still would find a lower price else-where we will match that price if the following conditions are met:

The competitor must be a Kenyan based merchant that delivers in and around East Africa

The Lowest Price Guarantee is valid within 14 days from your purchase

The lowest price guarantee is based on the original price, not including discounts/deals.

The product must be available in stock for immediate delivery

The product must be the same model, size, colour etc.

To claim the Lowest Price Guarantee, send us an e-mail with a link to the site showing the product and/or other proof that the above conditions are met.

 

3. Ordering / conclusion of a contract

 

Once you have placed your order, you will receive an email confirmation. If for any reason we are unable to fulfil your order, we will let you know at the earliest opportunity. If we have already received payment for such order, we will attempt to refund the applicable amount using the same method used to make the payment. If, for any reason, alternative arrangements are necessary, we will contact you to settle the refund.

 

If an error is made and a product is listed at an incorrect price, RAD254 shall maintain the right to refuse or cancel any orders placed at the incorrect price. If the order has been confirmed and charged, RAD254 shall immediately issue a credit in the amount of the incorrect price.

 

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4. Payments

 

Payment is due upon placement of the order.

All payments are done via payment partners when placing an order.

 

5. Delivery

 

Orders on this site can be delivered within Kenya and East & Central Africa.
 

RAD254 exercises the utmost diligence in accepting and processing orders and will endeavour to deliver your order to the address requested by you in your order.

 

Once you have placed your order, you will be contacted by the team with a confirmation and your expected delivery details for the whole order.

 

When we communicate delivery days, we mean working days excluding weekends and public holidays.

 

RAD254 endeavours to dispatch orders in the fastest possible time. Though we aim to deliver within the communicated time frame, delivery may take longer due to unexpected events.

 

We cannot guarantee any firm delivery dates.

 

All packages are insured for damage and/or loss. Customer is (if requested) responsible for filing any claims with carriers for damaged and/or lost shipments.

 

6. Withdrawal of order

 

You may cancel or return your order from the date you place the order until 14 days after receipt of the ordered items. If you have been charged for the items, you will receive a full refund which will include the standard delivery cost. There is however a return freight charge for all returns.

 

7. Returns

 

RAD254 guarantees a refund of the returned items in accordance with right to withdraw an order, provided that all items are returned in the same condition they were in upon your receipt. This means the items should not have been damaged, soiled, washed, altered or worn (other than to try the item on) and that any labels or tags should be intact.

 

All returns for a refund may be subject to a returns freight charge.

Bulky/heavy products always have a return freight charge.

 

These items are classed as non-returnable:

All personalised Items including:

Custom/Made to Order items

 

If you paid for shipping on your outgoing order, we offer you free return freight. However, if you purchased the order free of delivery charge, we will charge you the return freight charge.

All return freight costs are settled with your final refund. Exchange items are not subject to return freight costs.

Exchanges

We offer free size, model and colour exchanges. For new product exchanges, prices are subject to the website price when the return is handled and not when the item is returned.

 

8. Warranties and claims

 

RAD254 will repair, replace, reduce the price or give you a refund if goods you bought is faulty or defective. The same goes for products damaged during transportation.

 

You must report claims via e-mail promptly when discovering the fault.

 

Customers are also entitled to the manufacturer's limited expressed warranty, if any, that accompanies the product. RAD254 makes no additional or independent warranty. All other warranties, express or implied, including the warranties of merchantability and fitness for a particular purpose are disclaimed.

 

RAD254 shall under no circumstances be liable for special, incidental, or consequential damages including loss of profit, even if it has been advised of the possibility of such damages. The maximum liability for all direct damages, if any, arising out of any action shall be limited to an amount not to exceed the purchase price of the product

 

9. Our responsibility

 

Nothing in these Terms shall exclude or limit RAD254's liability with regard to any matter for which it would be unlawful for us to limit or exclude our liability.

 

RAD254 is not responsible for indirect losses which are a side effect of the main loss or damage, for example, loss of profits or loss of opportunity; or for failure to deliver the goods or to meet any of our other obligations under these Terms where such failure is due to an event that is beyond our reasonable control, which includes but is not limited to fire, flood, storm, riot, civil disturbance, war, nuclear accident and terrorist activity.

 

Our maximum liability to you for any loss or damage arising in connection with your order on RAD254 shall be limited to the total price of your order.